Return Policy

You have 30 days to cancel your order, starting from the day you receive the products or the day a third party, other than the carrier chosen by you, receives the delivered products.

You may exercise your right to cancel by informing us clearly and unambiguously of your decision.

You can inform us of your decision by sending an email to info @zwesh .com .

We will refund your money within 30 days of receiving the returned products. We will use the same payment method you used when placing your order, and there are no fees associated with the refund.

Returns Policy: When returning products, you must ensure that:

  • The products were purchased within the last 30 days.
  • The products are in the original packaging.

The following products cannot be returned:

  • Products that are specially made to your specifications or that are clearly personal in nature.
  • Products that by their nature cannot be returned, such as perishable goods or products whose expiration date has already passed.
  • Products that cannot be returned for health or hygiene reasons and that have been opened after delivery.
  • Products that have been delivered and which after delivery are inseparably mixed with other products.

We reserve the right to refuse returns at our sole discretion if they do not meet the above return conditions.

Return of products: You are responsible for the shipping costs and risks of the return shipment. We cannot be held responsible for damaged or lost products during return shipment. We therefore recommend using an insured and traceable postal company. We cannot issue a refund without receiving the products back or proof that we have received the return shipment.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund for the value of your return shipping. Once we receive the returned item, a gift certificate will be mailed to you.

If the product was not marked as a gift when purchased or if the gift giver shipped the order to you later, we will issue the refund to the gift giver.

Contact Us: If you have any questions about our returns and refunds policy, please contact us by email at info@zwesh.com .